Returns Policy

 

We are quietly confident that you will be delighted with and love your purchase from HARTA, but if you find it unsuitable in any way please do get in touch with us. To make a return please follow the below returns procedure:

 

Unwanted Goods or Goods to be Exchanged

 

If you have a change of heart and would like to return your item(s):

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  • Please contact us within 7 days of receiving your order and we will send you a Returns Form. You then have a further 14 days to return the goods. Provided the items are returned in their original condition and sent back in suitable packaging, we will give you a refund for the cost of the item. 

  • Please enclose your Invoice and the Returns Form explaining your reason for returning the item so that we can process it quickly for you.

  • Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit.

  • We will not be able to provide a refund for any goods that appear to have been used, or that have been damaged in transit so please ensure you pack the item.

  • It is possible to return furniture & heavy goods after you have accepted delivery, but the original delivery charge will be deducted from your refund.

  • We strongly recommend using a courier with recorder delivery. Please always retain proof of posting when returning goods. Please note: unfortunately, we cannot be held liable for any items that we do not receive or are lost or damaged in transit when they are returned.

  •  We can organise collection but all costs incurred through shipping are non-refundable and the customer bears all return shipping costs.

 

Damaged / Faulty Goods

 

We do our absolute best to research and identify items correctly and do our best to point out and identify any issues with pieces. Please bear in mind that most of the pieces we offer are vintage and antique and will sometimes have some minor wear and character. Please examine the photographs closely as these are part of the description and feel free to email us with questions, comments or request further photographs and we will do our best to answer.

We also do our best to ensure that our products are packed well to survive the journey, but if damage or breakage does occur we kindly ask that:

 

  • You contact us within 24 hours via phone +44 (0)7899662767 or e-mail harta-living@hotmail.com quoting your order number and providing a description of the damage preferably including a photograph of the damage.

  • After assessing the damage and if the item is faulty we would then ask you to return the item to us. Please enclose your Invoice and Returns form, explaining your reason for returning the item so that we can process it quickly for you.

  • Please always retain proof of posting when returning goods. Please note: unfortunately, we cannot be held liable for any items that we do not receive or are lost or damaged in transit when they are returned.

  • As most of our products are individual we may not always be able to replace the item. In this case we will offer a full refund (including the original delivery charge).

 

Additional Notes

 

  • We strive to process returns in 5 working days from receipt.

  • It is important to contact us for a UK return form or international return instructions. We may not reimburse return postage if customers have not previously contacted us.

 

Review of this Policy 

 

We keep this policy under regular review. This Returns Policy is v2.0 and was last updated in May 2018.

 

Contact Us

 

If you have any questions regarding this Policy and our returns practices, please get in touch via email to harta-living@hotmail.com or by writing to HARTA, Returns Department, Dendere, Bayswater Farm Road, Headington, OX3 8FP. Alternatively you can telephone on +44 (0) 7899662767.

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Oxford, UK

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