Terms & Conditions
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the website operated by HARTA (“us”, “we”, or “our”). You should understand that by ordering any of our Goods or Services, you agree to be bound by the terms and conditions outlined here. These terms apply to all visitors, users and others who access, buy or use our Goods & Services.
If you disagree with any part of the terms, please do not order any Goods, use the Services or any part of them.
By placing an order through this website, you warrant that you are legally capable of entering into binding contracts. We must receive payment of the whole of the price of the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
It is your responsibility to ensure that all information (including your name and address) you upload to the website is correct and accurate. Ensure that you check all information before making a purchase.
Many of our goods are handmade, old, unique and as a result any samples, drawings, photographs or advertising we issue, and any illustrations/photographs contained in our catalogues, brochures or website are produced solely to provide you with an approximate idea of the Goods they describe. Not each piece will be exactly the same as each is handmade. The measurements, weights and capacities that we supply are approximate. If the exact measurement is important to you, please get in touch with us to verify the measurement. Please also note that colours may appear differently on your computer.
All orders are subject to acceptance and availability. We endeavor to only list goods which are available from stock. If the goods you have ordered are not available from stock, we will contact you via e-mail or phone (if you have given us those details). You will have the option to either wait until the item is available or to cancel your order.
You are able to correct errors on your order up to the point on which you click “submit” during the ordering process.
The prices payable for goods that you order are set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
Where it is not possible to accept your order to buy the specified goods at the price indicated, we will advise you via email detailing the price and the length the price remains valid.
We will take payment upon receipt of your order from your credit or debit card or via PayPal. We accept no liability if a delivery is delayed because of supply of incorrect payment details by you. If it is not possible to obtain full payment for the goods from you, we can refuse to process the order and/or suspend any further deliveries to you.
Delivery charges vary according to the type of goods ordered. The delivery charges are set out in our Delivery & Shipping Policy. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence) and our delivery policy.
You will only own the goods once they have been successfully delivered to you or from the time when you collect the Goods from us.
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the legal right to cancel your order up to seven working days after the day on which you receive your goods. You will need to notify us in writing or any other durable medium if you wish to cancel your contract. If you have received the goods before you cancel your contract, then you must return the goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery, please do not unpack the goods when they are received by you and you must return the goods back to us at our contact address at your own cost and risk as soon as possible. Once you have notified us that you are cancelling your contract, any sum debited by us from your credit or debit card will be re-credited to your account as soon as possible, and in any event within 30 days of cancellations (assuming any goods needing to be returned have been returned and received in good condition).
We reserve the right to cancel your order if: (1) we have insufficient stock to deliver the goods, (2) we do not deliver to your area, or (3) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received from us from our suppliers. We will notify you by e-mail and act accordingly.
If you do not receive the goods ordered by you within 30 days of the date on which you ordered them and would like to cancel the order rather than re-arrange delivery we will provide you with a full refund.
We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control. Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
You must observe and comply with all applicable regulations and legislations, including all necessary customs, import or other permits to purchase goods from our site. The importation and exportation of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or the import of the goods you purchase. Please contact your local customs office for further information before placing your order.
If you wish to discuss or organize a return, exchange or refund of any item purchased through the website, please contact us and also refer to our Returns & Refund Policy.
Care has been taken in the preparation of the content of this website, in particular to ensure prices and descriptions are quoted accurately at the time of publishing. We endeavor to review these regularly and orders will only be processed if there are no material errors in the description of the goods or their prices as advertised.
All rights, including copyright, in this website are owned or licensed by HARTA. Any use of this website or its contents, including copyright or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission.
Any material a user uploads to the Site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose a user’s identity to any third party who is claiming that any material posted or uploaded by such user constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by users. We have the right to remove any material or posting a user makes on the Site.
Uploaded material must not: (i) be defamatory of any person; (ii) contain material which is obscene, discriminatory, offensive, hateful, threatening or inflammatory; (iii) infringe any copyright, database right or trade mark of any other person; (iv) be likely to deceive any person; (v) promote any illegal activity; (vi) be likely to harass, upset, embarrass, alarm or annoy any other person; or (vii) be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Links to other Websites
Our website may contain links to third-party web sites or services that are not owned or controlled by HARTA.
HARTA has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that HARTA shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.
Viruses, Hacking and other Offences
You must not misuse our Site or any part of the Service by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
Law and Jurisdiction
This website, any content contained therein and any contracts for the purchase of goods or services through this website shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England.
Review of these Terms & Conditions
We keep these Terms & Conditions under regular review. These Terms and Conditions are v2.0 and was last updated in May 2018.
If you have any questions about these Terms, please get in touch via email to or by writing to HARTA, Returns Department, Dendere, Bayswater Farm Road, Headington, OX3 8FP. Alternatively you can telephone on +44 (0) 7899662767.